Terms of
Service

These Terms of Service ("Terms") constitute a legally binding agreement between Culinary Compass Advisors LLP, a Limited Liability Partnership incorporated under the laws of India and having its registered office in Mumbai, Maharashtra ("Company", "we", "us", or "our"), and the business entity or authorized individual ("Client", "you", or "your") accessing or using our services.

By accessing, registering for, or using our SaaS platform, analytics dashboard, consulting services, or any related services (collectively, the "Services"), you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to this agreement.

If you do not agree to these Terms, you must not access or use our Services.

The Company provides technology-driven analytics and consulting services to restaurants and food service businesses.

Our Services include, but are not limited to:

• A Software-as-a-Service (SaaS) analytics dashboard
• Integration with third-party platforms, including food aggregators and Point-of-Sale (POS) systems
• Automated retrieval and processing of operational and transactional data
• Performance reporting and business intelligence tools
• Strategic consulting and advisory services related to delivery and dining operations
• Operational recommendations, analytics insights, and growth strategies

The scope, features, and functionality of the Services may evolve over time. The Company reserves the right to modify, enhance, add, or discontinue certain features, integrations, modules, or service components at its discretion.

Future services, including but not limited to AI-driven analytics, additional integrations, automation tools, or new advisory offerings, shall automatically be governed by these Terms unless otherwise agreed in writing.

The Company does not guarantee uninterrupted access to the Services and may perform maintenance, updates, or system modifications as necessary.

The Services are intended for use by business entities and their authorized representatives. By accessing or using the Services, you represent and warrant that:

1. 1.You are at least 18 years of age.
2. 2.You are accessing the Services on behalf of a validly registered business entity or restaurant.
3. 3.You have the legal authority to bind such business entities to these Terms.
4. 4.You are authorized to grant the Company access to third-party platforms, including food aggregators and POS systems, in connection with the Services.
5. 5.All information and documentation provided to the Company (including business, financial, and regulatory documents) is accurate and lawfully obtained.

The Client shall be solely responsible for ensuring that all employees, managers, franchise operators, consultants, or staff members who access or interact with the Services are duly authorized.

The Company shall not be responsible for any unauthorized access, misuse, or disputes arising from internal personnel or representatives of the Client.

The Client agrees to use the Services in compliance with all applicable laws and these Terms.

The Client acknowledges that it is solely responsible for compliance with tax, financial, and regulatory obligations; accuracy of business data provided; lawful handling of any data exported or downloaded from the platform; and actions taken by its employees, contractors, franchise operators, or representatives.

The Company shall not be liable for any misuse, redistribution, or regulatory non-compliance arising from data exported or accessed by the Client.

The Services may integrate with or retrieve data from third-party platforms, including but not limited to:

• Zomato
• Swiggy
• Point-of-Sale (POS) systems
• Other operational or aggregator platforms

The Company is an independent service provider and is not affiliated with, endorsed by, or sponsored by any third-party platform unless expressly stated.

The Client acknowledges and agrees that:

1. 1.Access to third-party platforms is granted by the Client at its own discretion and risk.
2. 2.The Client remains solely responsible for compliance with the terms, policies, and operational guidelines of such third-party platforms.
3. 3.The Company does not control and is not responsible for account suspensions, policy violations, platform outages, API changes, data inaccuracies originating from third-party systems, or delisting, ranking changes, or penalties imposed by such platforms.

The Company shall not be liable for any direct or indirect losses arising from actions taken by third-party platforms, including suspension or restriction of a Client account.

If a third-party platform modifies its access mechanisms, policies, or technical structure, the Company may suspend or modify related integration features without liability.

Commercial terms, including subscription fees, billing cycles, lock-in periods, and payment schedules, shall be governed by a separate written agreement or service contract executed between the Company and the Client.

The Client agrees to make timely payments in accordance with the applicable agreement.

Failure to make payment within the agreed timeframe may result in suspension or restriction of access to the Services, at the Company's discretion.

The Company does not offer refunds unless expressly agreed in writing.

In the event of non-payment or material breach of payment obligations, the Company reserves the right to suspend services, terminate access, or discontinue consulting support without liability.

The term of the Services, including subscription duration and lock-in period, shall be governed by the applicable written agreement between the Company and the Client. If no separate written agreement exists, the Services shall continue on a month-to-month basis unless terminated by either party.

All rights, title, and interest in and to the Services, including but not limited to the software, dashboard interface, automation systems, analytics models, algorithms, documentation, branding, and related materials, are and shall remain the exclusive property of the Company.

Nothing in these Terms grants the Client any ownership rights in the Company's intellectual property. The Client is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for its internal business purposes during the term of the agreement.

The Company provides analytics tools, operational insights, and strategic consulting recommendations based on available data and industry experience. The Client acknowledges and agrees that:

• Business outcomes depend on multiple external factors beyond the Company's control;
• The Company does not guarantee specific results, including revenue growth, increased sales, improved rankings, profitability, customer acquisition, or platform performance;
• Recommendations and insights provided are advisory in nature and implementation decisions remain solely with the Client.

The Company shall not be liable for any business losses, reduced revenues, account suspensions, ranking changes, or operational outcomes arising from the Client's implementation or non-implementation of recommendations.

To the maximum extent permitted by applicable law, the total aggregate liability of the Company arising out of or relating to the Services or these Terms, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total fees actually paid by the Client to the Company during the three (3) months immediately preceding the event giving rise to the claim.

In no event shall the Company be liable for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, goodwill, or business opportunities;
• Loss of data or business interruption;
• Losses arising from third-party platform actions, including account suspension or penalties.

The limitations set forth in this section shall apply regardless of the form of action and even if the Company has been advised of the possibility of such damages.

The Client agrees to defend, indemnify, and hold harmless the Company, its partners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

• The Client's breach of these Terms;
• Violation of applicable laws or regulations;
• Violation of third-party platform terms or policies;
• Unauthorized or unlawful use of the Services;
• Submission of inaccurate, fraudulent, or unauthorized information;
• Misuse or unlawful processing of data;
• Actions of the Client's employees or representatives.

The Company reserves the right to assume control of the defense of any matter subject to indemnification, at the Client's expense.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Accuracy or completeness of data;
• Uninterrupted or error-free operation of the Services.

The Company does not warrant that:

• The Services will be uninterrupted, timely, secure, or error-free;
• Data retrieved from third-party platforms will be accurate or complete, or continuously available;
• Third-party platforms will maintain their APIs, access permissions, or operational policies;
• Services will meet specific business expectations or objectives.

Use of the Services is at the Client's own risk.

The Company shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to:

• Cloud infrastructure outages or service disruptions (including those of Amazon Web Services);
• Third-party platform downtime or access restrictions (including Zomato and Swiggy);
• Internet failures
• Cyberattacks or security incidents not resulting from the Company’s gross negligence;
• Government actions, regulatory changes, or legal restrictions;
• Natural disasters, pandemics, labor disputes, or other force majeure events.

During the occurrence of such events, the Company’s obligations shall be suspended for the duration of the disruption without liability.

The Company reserves the right to modify or update these Terms at any time. Updated versions shall be posted on the Company's website with a revised "Effective Date." Continued use of the Services constitutes acceptance of the revised Terms.